1) Why are your hotel rates generally cheaper than the others?
We reserve your rooms through different
hotel wholesalers who in turn got large block of rooms from the hotels, thus
making our prices more competitive than the others.
2) How can I book the hotel that I am
interested in?
At Chiang-Mai-Hotel.com, you can find the
hotel description, various hotel photos and the room rates of the listed
hotel. You can use our Online Reservation Form,
with hyperlink provided at the bottom of each page to input your reservation
request.
In case you would like to ask some questions prior to the booking, you can use
the Send Enquiry Form instead or e-mail us
at: info@chiang-mai-hotel.com
Our Customer Service Team are highly
responsive to reservation requests and enquiries. Generally you can expect our
response within an hour to one business day depending upon the volume and
queue.
3) What form of payment can I make? When
do I pay?
When you are making the hotel reservation
with us, you do not have to provide any credit card detail without knowing
whether you would get the room confirmation or not. Payment will be requested
before a given deadline in order to guarantee the room, ONLY AFTER you have
received our confirmation e-mail. We accept Credit Card of Visa, Master and
American Express. Payment by bank draft or telex transfer is also possible
upon request.
Once we receive your hotel reservation request, we will immediately process
your booking with the hotel. If the reply from the hotel is positive, we will
send you a confirmation e-mail with a given deadline. In case the reply from
the hotel is negative which could happen during the high or peak season, we
will try our best to find another alternative hotel and inform you accordingly
for your review and decision.
4) I would like to pay for the room
directly at the hotel. Is it possible?
In the hotel industry, there are
different channels of reservation to the hotel, thus resulting in different
pricing structure. Although the hotel is the final accommodation provider, the
room rates can be varied for the same hotel and even for the same room,
depending upon through what channel the hotel receives its booking from.
The room rates provided on Chiang-Mai-Hotel.com are already the Special
Discounted Rates based upon Pre-payment Basis. These rates are
applicable only if booked through our website and are not available at the
hotel.
In case you wish to pay your room directly at the hotel upon check in or check
out, you should then make the reservation directly with the hotel or with the
other travel agents that support "Direct Payment at the Hotel". As
explained above, the pricing structure will be different and please be
reminded that the "Discounted Rates on Pre-payment Basis" are not
applicable for this reservation channel of "Direct Payment at the
Hotel".
5) What is the cancellation and refund
policy of the hotel after I pay?
The Cancellation Policy for each
individual hotel is unlikely to be the same and can be varied depending upon
the season. In every e-mail confirmation, we will notify you of the
cancellation policy in case you have to cancel your booking after you make the
payment. Please take note of this cancellation policy carefully since some
hotel may not impose any penalty charge if cancelled X number of days before
the arrival date, while some only 1 night, and while some - ALL.
We are fair and square! The remaining amount after being subjected to
cancellation charges will be refunded back to you by your credit card, bank
draft or bank transfer.
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FAQ
